IT/Retail POS Support Analyst - Strongsville

Darice, an international wholesaler/retailer of arts and craft products is seeking a POS Support Analyst to support all the technology that exists at our retail operation.  This includes supporting and answering end user questions related to POS and PC software/hardware, PC peripherals, and store business application.

Responsibilities include:  Field calls/emails from stores, logging issues and following through to resolution.  On call during store operations, which will be up to 7 days a week/holidays.  During normal business hours, the role will have primary responsibility for calls.  The after hour calls will rotate amongst the team.  Periodically the position will require an on-site visit at the stores in order to conduct maintenance or handle support of a specific IT project.  Heavy lifting.

Qualifications include:  Strong customer service and communication skills.  Well organized with the ability to multi-task.  Strong problem-solving and analytical skills.  Ability to manage appropriate response to customer issues.  Working knowledge of PC hardware, printers, and other peripherals.  Working knowledge of PC OS (Windows Server/XP/7).  Working knowledge of Microsoft Office tools.  Basic LAN/WAN knowledge.EOE